Do you have accessible seating for someone with limited mobility/a disability?
We offer seating options in all of our auditoriums for:
When purchasing movie tickets, accessible seating and companion seating options will be marked.
Do you offer audio assistive devices?
Yes, they are available upon request. We offer headsets with dual functionality – either to amplify the audio or provide audio narration. Please note that not all titles are compliant with closed captions and/or audio descriptions. Look for showtimes with audio description or closed captioning labels, or ask a Pruneyard Dine-in Cinemas staff member for assistance.
Do you offer visual assistive devices?
Yes, they are available upon request. We have closed captioning glasses, which provide captions through the lenses. Please note that not all titles are compliant with closed captions and/or audio descriptions. Look for showtimes with audio description or closed captioning labels, or ask a Pruneyard Dine-in Cinemas staff member for assistance.
What are your COVID-19 protocols and policies?
Current as of 03/02/2022
Do I need to wear a mask when I’m watching my movie?
Can I bring food & drink from the cedar room into the theater?
You are welcome to order drinks at the Cedar Room and bring them to your theater seats. However, we advise ordering your food items from your theater seats, as there is a chance you may miss a portion of your movie while waiting in the Cedar Room.
During your movie, we offer an extensive food/beverage selection that is sure to satisfy any cravings you may have.
What forms of payment do you accept?
Acceptable forms of payment include cash and credit/debit cards issued through: Visa, Mastercard, American Express, and Discover. *We do NOT accept contactless payment methods (Apple Pay, Google Pay, etc.)
Can I bring in my own food or drink into the theater
We do not permit any outside food, drink, or alcoholic beverages.
Where can I find a lost item?
(Disclaimer: Pruneyard Cinemas is not responsible for the damage or loss of any personal items)
We give our best effort to return lost items to their original owners. If you believe you have lost an item in one of our auditoriums, please fill out this contact form, provided below, in as much detail as possible:
Code of Conduct
At Pruneyard Cinemas, we create an inclusive, respectful, and safe cinematic and dining experience. We reserve the right to remove and/or ban any person who violates this code of conduct. Our staff, customers, and all other individuals in our venue are asked to abide by these guidelines. We do not tolerate any of the following disruptive behaviors:
How does it work?
After purchasing your movie ticket, finding your assigned seat, and deciding what you would like to eat and drink while enjoying your film, you can press the call-button on your arm rest. This call-button will inform a server that you are ready to order and may be used throughout the movie showing. Our team will take your order, deliver your food and beverage items directly to your seat, and bring your check at the end of the film to close out your tab.
How can I buy tickets for someone else?
Does the advertised runtime on your website for each film include trailers?
No. The advertised runtime is the actual length of the feature presentation. We include up to or at least 12 minutes of pre-show content such as trailers, commercials, and in-house ads right before the feature presentation. The pre-show content begins at the start of the advertised showtime.
What is your movie ticket refund/exchange policy?
**Refunds and Exchanges will NOT be issued after the start-time indicated on the movie ticket/confirmation under any circumstances**
Movie ticket refunds/exchanges can only be done in-person at our ticketing register. These transactions must occur before the advertised movie start-time indicated on the ticket/confirmation. Please have a proof of purchase or ticket confirmation, and payment method readily available when arriving at our ticketing register.